Refund Policy
Last updated: October 2026
We want you to be happy with every order. Because data and digital services can’t be “returned” once delivered, here is exactly how we put things right.
Try before you buy
Request a free sample built to your brief and check the quality before you order.
Lead lists and Apollo exports
- If any delivered email hard-bounces, or a record clearly does not match your approved brief (wrong country, industry or job level), tell us within 7 days of delivery with the affected rows.
- We will replace those records free of charge. If we can’t replace them, we refund the value of those records.
- Records that change after delivery (for example someone changes job) and “catch-all” or “risky” emails that we labelled as such are not covered.
Email validation
If a validation result is clearly wrong, send us the affected rows within 7 days and we will re-check them at no cost.
LinkedIn Premium and Sales Navigator
If we are unable to activate your access, you get a full refund. Once access has been activated on your account, the period you purchased is non-refundable.
Digital marketing and creative work
Revisions are included as agreed for each project. Work that has started can’t be refunded in full, but we will refund any part of the project that has not been delivered. Ad spend paid to Meta or other platforms is not refundable by us.
Orders we can’t deliver
If we can’t deliver your order, or can only deliver part of it, you receive a full refund for the undelivered part.
How to request
Email info@leadsaler.com or message us on WhatsApp with your order details. Approved refunds are sent within 7 business days using the original payment method (Payoneer or Binance) where possible. Network or transfer fees charged by the payment provider can’t be refunded.